FREQUENTLY ASKED QUESTIONS

What exactly IS Vidnex?

Vidnex is a service that allows you to teach yoga, Pilates or fitness classes online, with several students at the same time. Through your Vidnex account you will be able to create online videoconferences with your students, allowing them to enjoy your classes from the comfort of their home or anywhere with a broadband connection.

By clicking a simple Internet link you will all be connected to the classroom.

Who is this for? What uses does it have?

Vidnex is a service to teach exercise classes via the Internet, it is designed for any trainer, studio, center or gym that wants to give a modern and a distinctive service to its students. Unlike other products in the market, Vidnex does not require your students to download any software nor register in other platforms and allows each student to maintain their privacy through our unique setup.

You will be able to teach yoga, Pilates or fitness reaching more students, with little effort.

What do I need to start using Vidnex?

To use the service, you only need to have a computer, a webcam, and a good Internet connection with a minimum internet speed of 4Mbps (check your speed) and access the meeting room using Google Chrome.

How does Vidnex work?

Once you sign up for Vidnex you will get access to your personal calendar. Select the date and time for your class and the students you want to invite to create a class. Your students will receive the confirmation via email with all the details to connect to the virtual classroom.

The day of the class, each student will only need to click on the link they will have each received and start interacting with the teacher. Each student will only see the teacher, which guarantees their privacy; however the teacher will see all their students.

Will my students have to pay anything?

No, the students do not need to pay anything to access the service. The payment for the class is set and collected directly by the studio.

Do I have to install any software in my computer to use Vidnex?

No, the only thing you need is to open the link with Google Chrome and a good Internet connection with a minimum download speed of 4Mbps. Check your speed.

What are the specific technical requirements to use Vidnex?

For those interested in specific technical details to use the platform, here is more information:

  • Operating System : Windows XP or higher, Mac OSX 10.6 +

  • Browser: Chrome 23 +

  • Minimum Processor: 1.4Ghz

  • Video Codec: VP8

  • Minimum bandwidth : 4Mbps (4000kbps) downstream and 1Mbps (1000kbps) upload (check your speed: www.speedtest.net).

Can I use Vidnex with a tablet or smartphone?

No, at this time, we are focusing exclusively on PCs (both Macs and Windows machines are compatible). We hope to offer our service on smartphones and tablets in the future. We will inform you when support for other devices becomes available!

How can I create a Vidnex account?

If you want to try taking a class on Vidnex, register here . Subscription plans start at 35 euros per month. We offer you a first class completely free and without any commitment.

I forgot my password.

Access this page to reset your password.

How much does it cost?

Vidnex has different prices depending on teacher or center needs. You can see our pricing plans here . Prices start at 35€! If none of our defaults plans suits your needs, contact us and let us know how we can help you.

What if I finish with my hours?

Vidnex offers extra hours that you can purchase in case you consume all of the hours in your plan. If you decide to change your plan for next month, you can always do this just by letting us know. Here you can find more information about our plans.

Can I try the platform for free?

Sure, sign up here and you will be able to try out Vidnex for a free online class completely free, without commitment.

How many classes can I create per account? Can the teacher be different in each one?

You will be able to create as many classes as you want to. Vidnex is a service that offers you hours of videoconferencing, so make sure you select the best plan according to your needs and you will be able to organize them as you need. Nevertheless, if you finish the hours on your plan, you can always purchase extra hours.

Also, each class can be led by the teacher you decide. There is no limit to your classrooms beyond the number of hours in your plan and the 10 students per class.

Can I purchase and accumulate extra hours?

Extra hours beyond those included in your plan will be billed at the specified price in each subscription option. Please visit the information about our plans.

Is there a limited number of people per classroom?

Yes, classes in Vidnex are designed for small groups, where you, as the teacher, will see all the students, but each of them will only see you and themselves. The limit is 10 students per classroom.

Are there any special requirements that students need?

Your students require similar equipment to yours. They need Google Chrome installed, but their Internet speed may be only 2Mbps.

To participate effectively, students should have also a webcam and microphone. Once you invite your students to the event, each one will receive all this information with the link to access the classroom.

I have a question not answered here. How can I solve it?

If you have any problem or issue about our service that is not mentioned on this list, do not hesitate to contact us.